Support customers on WhatsApp with AI
Meet your customers where they already are. Receiveo brings AI-powered support, rich messaging, and seamless human handoff to WhatsApp Business — so your team can handle more conversations without scaling headcount.
2B+
WhatsApp users worldwide
98%
Message open rate on WhatsApp
24/7
AI-first support, always on
AI-first conversations
Your AI assistant, now on WhatsApp
The same knowledge-grounded AI that powers your web widget — extended to WhatsApp. Customers get instant, accurate answers on the messaging app they use every day.
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Knowledge-grounded responses
AI answers come from your indexed knowledge base, documentation, and approved content.
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Smart escalation to humans
When the AI can't resolve a query or confidence is low, conversations route to your team automatically.
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Full conversation context on handoff
Agents see the complete transcript, summary, and intent signals — no asking customers to repeat themselves.
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24-hour window management
Automatic handling of WhatsApp's messaging window — with template-based re-engagement when the window closes.
You can reset your password from the Settings page. Go to Account → Security → Reset password.
AI Assistant
I'm connecting you with a team member now. They'll have the full context of our conversation.
Escalating to human agent...
Rich messaging
Every message type WhatsApp supports
Go beyond plain text. Send interactive buttons, media, templates, and more — all from one platform.
Text & Rich Media
Send and receive images, video, audio, and documents alongside text messages.
Interactive Buttons
Quick-reply buttons for guided conversation flows and instant customer actions.
List Messages
Menu-style selection lists for structured options and multi-choice flows.
Template Messages
Pre-approved templates with dynamic variables for outbound and re-engagement.
Message Reactions
Emoji reactions on messages for quick acknowledgements and feedback.
Location Sharing
Receive location pins from customers for location-aware support scenarios.
Voice & Stickers
Full support for voice messages and stickers from customers.
Document Exchange
Send and receive files — PDFs, spreadsheets, and more — directly in chat.
Comparison
WhatsApp alone vs. WhatsApp + Receiveo
WhatsApp Business alone
- Manual replies only — no AI automation
- No knowledge base integration
- No team routing or escalation logic
- No conversation analytics or tracking
- Manual template management in Meta
WhatsApp + Receiveo
- AI-powered replies from your knowledge base
- Automatic escalation with full context
- Template sync and re-engagement workflows
- Conversation tracking and analytics
- Rich messaging: buttons, lists, media, and more
Templates & re-engagement
Stay connected beyond the 24-hour window
WhatsApp limits free-form messaging to 24 hours after the last customer reply. Receiveo keeps the conversation going.
Template sync from Meta
Approved message templates are synced directly from your Meta Business account. Manage variables, preview messages, and select templates — all from the Receiveo dashboard.
Re-engagement messaging
When the 24-hour window expires, Receiveo uses your configured re-engagement template to restart the conversation — keeping the customer informed without requiring a new inbound message.
Security
Enterprise-grade security built in
Encrypted credentials
Access tokens stored encrypted at rest
HMAC verification
SHA-256 webhook signature validation
Plan availability
Integrations available on every plan
Async processing
Webhook events queued via BullMQ
FAQ
WhatsApp FAQ
How do I connect my WhatsApp Business account?
You connect through the Meta Business platform. Receiveo guides you through creating a WhatsApp Business API app, adding your phone number, and configuring the webhook. The entire setup can be completed in under 30 minutes. Learn more
What happens when the 24-hour messaging window closes?
WhatsApp requires pre-approved message templates for conversations outside the 24-hour window. Receiveo syncs your approved templates from Meta and lets you send re-engagement messages to continue the conversation.
How does the AI handle WhatsApp conversations?
The AI responds using your knowledge base, just like with the web widget. It understands text, reacts to messages, and can send rich media. When confidence is low or the customer requests a human, it escalates with full context.
Which WhatsApp message types are supported?
Receiveo supports text, images, video, audio, documents, interactive buttons, list messages, template messages, reactions, location sharing, voice messages, and stickers.
Is there an additional cost for WhatsApp?
Integrations are available on every Receiveo plan. Meta charges separately for WhatsApp Business API conversations — those costs are billed by Meta, not Receiveo.
Launch a conversation layer your whole GTM team can use.
Unify grounded AI, web and WhatsApp coverage, human handoff, and conversation analytics without stitching together separate tools.