Security
Receiveo combines workspace isolation, scoped access, and operational visibility so teams can run AI support with confidence.
Every workspace operates as an independent boundary for conversations, contacts, knowledge sources, and analytics. Teams working across brands or products never risk cross-contamination of customer data. This isolation is enforced at the data layer, not just the UI, so records are separated by design.
Conversations, contacts, knowledge articles, and analytics are partitioned per workspace so no data leaks between teams.
Each workspace maintains its own knowledge base and contact directory, ensuring answers and customer records stay contextually accurate.
Assistant behavior, tone, and knowledge sources are configured independently, letting each brand or product line operate with its own personality.
Access to workspace resources is governed by organization membership and role assignments. Every API call is checked against the requesting user's permissions, ensuring that sensitive operations like billing changes or team management are restricted to authorized roles. This keeps day-to-day support work safe from accidental privilege escalation.
Users are explicitly added to organizations and workspaces, so access is always intentional and auditable.
Every backend endpoint verifies the caller's role before returning data or executing actions, preventing unauthorized access.
Administrative tasks like plan changes, user management, and workspace configuration are restricted to owner and admin roles.
Support operations generate events that teams can review to understand what happened and why. Conversation outcomes, escalation triggers, and notification records provide an operational trail. This visibility helps teams improve workflows, spot issues early, and maintain accountability across AI-assisted support.
Every conversation resolution and escalation is recorded with timestamps and context, creating a reviewable operational history.
When a conversation is escalated to a human agent, notification records capture the trigger, reason, and delivery status.
Aggregate usage data and analytics signals let teams monitor support volume, resolution rates, and quality trends over time.
From authentication and role checks to workspace-scoped data boundaries, Receiveo is structured to keep support operations controlled and auditable in practice.
Authenticated sessions protect access to workspace data and operations.
Role and workspace context are enforced before data and actions are returned.
Conversation and escalation activity can be reviewed through platform views and analytics.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Receiveo uses workspace-level isolation so each workspace has its own assistant configuration, knowledge, contacts, conversations, and reporting context. Learn more
Yes. Access is enforced through organization membership and role-based permissions in authenticated APIs. Learn more
Teams can review conversation outcomes, escalation records, and related operational events to understand how support workflows are performing. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.