Receiveo vs Tidio
AI support that charges per relationship, not per conversation
Tidio prices Lyro separately from its base plans and starts a new Lyro conversation after 15 minutes of inactivity. Receiveo charges once per contact per month, so repeat back-and-forth does not create a second AI bill.
A different way to think about support
Meet Katrina
Katrina is a customer. This month, she reached out across WhatsApp and web chat with different questions. Here's what that looks like on each platform.
On Tidio
Each conversation eats into your Lyro quota. Idle for 15 minutes? That's a new conversation billed.
On Receiveo
One timeline. Every channel. Every touchpoint. Katrina is a relationship, not a cost center.
Two different philosophies
Live chat with AI bolted on vs AI-first from day one
The practical difference is what gets metered. With Tidio, you manage both the platform plan and Lyro usage. With Receiveo, AI is built into the customer-based plan you already bought.
Per-conversation pricing
Tidio's approach
- ✕ Lyro AI billed separately from base plan — two cost axes
- ✕ Conversations reset after 15 minutes idle — one session can become multiple bills
- ✕ Engaged customers burn through your Lyro quota faster
- ✕ Costs scale unpredictably as engagement grows
Per-contact pricing
Receiveo's approach
- ✓ Flat cost per customer, no matter how often they reach out
- ✓ AI is already included in the plan price
- ✓ One timeline per customer instead of a growing Lyro conversation count
- ✓ Predictable monthly spend tied to customer base size
Side by side
Pricing mechanics and operating tradeoffs at a glance.
| Tidio | Receiveo | |
|---|---|---|
| Pricing model | Base plan + separate Lyro pricing | Per monthly active contact, AI included |
| How AI is billed | Per Lyro conversation | Included up to your plan allowance |
| What increases cost | Plan tier and Lyro conversation volume | Active contacts |
| Billing reset | New Lyro conversation after 15 min idle | One contact can have many conversations in a month |
| Per-seat fees | No separate seat fee on lower tiers; paid seats on higher tiers | Bundled into every self-serve plan |
| Current Receiveo channels | Tidio supports a broader channel mix today | Web chat and WhatsApp live today |
| Free entry point | Free plan and initial Lyro allotment available | 14-day trial on every plan |
| Cost predictability | Two separate meters to watch | Single customer-based meter |
The math
What 500 active contacts actually costs
Illustrative usage example: 500 active contacts opening 3 AI-handled conversations each in one month.
Tidio
Lyro conversations to manage on top of your base plan
A new Lyro conversation starts after 15 minutes idle, so real usage can climb faster than expected
Receiveo Growth
750 MACs included. 10 seats bundled.
AI included. No per-conversation fees. WhatsApp and Meta messaging fees billed separately.
With Tidio, you manage two moving pieces: the platform plan and Lyro volume. With Receiveo, one customer counts once for the month even if the conversation is longer and more active.
Built for every channel
One customer, one timeline
Katrina starts on WhatsApp and later returns on web chat. Tidio can support both channels, but Lyro usage is still counted conversation by conversation. On Receiveo, Katrina is one contact on one timeline.
Web Chat
Available
Available
Coming soon
Coming soon
Being honest
Where Tidio is ahead
Tidio has been around longer and publicly says it serves more than 300,000 businesses. We believe in being transparent about where they have an edge.
Mature product
300K+ businesses, years of iteration, battle-tested at scale
Shopify integrations
Deep e-commerce integrations, especially polished for Shopify stores
Generous free tier
Free plan and an initial Lyro allotment make it easy to test before you commit
FAQ
Common questions
What is a monthly active contact (MAC)?
A monthly active contact is any person who has at least one conversation with your team during a billing month. The same person counts once regardless of how many times they reach out or which channel they use. Learn more
How does Tidio charge for Lyro AI?
Tidio prices Lyro separately from its main plans. Their public pricing includes an initial allotment of 50 free Lyro conversations, then paid Lyro plans on top of your base plan. Tidio also starts a new Lyro conversation after 15 minutes of inactivity.
Does Receiveo support the same channels as Tidio?
Receiveo supports web chat and WhatsApp today, with more channels on the roadmap. Tidio supports a broader channel mix today, but Receiveo includes AI in every plan and does not meter it conversation by conversation. Learn more
Can I switch from Tidio to Receiveo?
Yes. Receiveo is designed to be your primary AI support layer. You can start with one channel and expand over time. Our team can help you plan a migration that minimizes disruption.
What happens when the AI cannot handle a conversation?
Conversations are handed off to your human team automatically based on rules you define. The AI handles the bulk of interactions so your team only steps in when it truly matters. Learn more
Is Tidio better for Shopify stores?
Tidio has a polished Shopify presence and a strong e-commerce footprint. If your support stack lives mainly inside Shopify, that can be a real advantage. If you want AI-first support with customer-based pricing instead of conversation metering, Receiveo is built for that.
Launch a conversation layer your whole GTM team can use.
Unify grounded AI, web and WhatsApp coverage, human handoff, and conversation analytics without stitching together separate tools.