Knowledge base
Build your assistant knowledge stack with source ingestion, authored pages, snippets, and exact-answer controls.
Build a comprehensive knowledge base by connecting the content sources your team already maintains. Receiveo ingests website URLs with configurable crawl modes — single page, full site, or sitemap-based — and supports document uploads for PDFs, help docs, and other files. Real-time source status visibility lets you monitor ingestion progress and catch issues before they affect assistant accuracy.
Crawl individual pages, entire domains, or sitemap-defined sections to capture exactly the content your assistant needs.
Upload PDFs, help articles, and internal documents that get chunked, embedded, and indexed for instant retrieval.
Monitor each source's ingestion state, page count, and error details from a single dashboard view.
Getting accurate answers requires more than keyword matching alone. Receiveo combines semantic vector search with full-text retrieval so the assistant understands both the intent behind a question and the exact terminology used. Source-level diagnostics give your team visibility into which content is being retrieved and how well coverage maps to real customer queries.
Vector-based search understands the meaning behind questions, surfacing relevant content even when wording differs from the source.
Keyword matching ensures product names, error codes, and specific terminology return precise results every time.
See which sources contribute to answers and identify content areas that need strengthening for better retrieval accuracy.
Outdated content leads to wrong answers and eroded trust. Receiveo tracks source health and last-updated timestamps so your team always knows which content is current and which needs attention. Recrawl workflows let you refresh changed pages on demand or on a schedule, ensuring the knowledge base stays aligned with your latest documentation.
Each source displays its current health status, making it easy to spot failures, stale content, or ingestion errors at a glance.
Timestamps show when each source was last crawled, so your team can prioritize refreshes based on content age.
Trigger recrawls manually or configure automatic refresh schedules to keep indexed content in sync with live pages.
Use the right capability for the right job, then use knowledge gaps to close coverage gaps over time.
Use Knowledge Pages for long-form procedural and policy explainers.
Use Snippets for short operational facts that change often.
Use Custom Answers for deterministic responses where precision matters.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Use Knowledge Sources for website URLs and documents, Knowledge Pages for long-form authored content, and Snippets for concise updates. Learn more
Source status and recrawl controls help teams refresh outdated content and keep retrieval aligned to current documentation. Learn more
Yes. The same knowledge stack can support sales, support, and success workflows when content is scoped for each audience. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.