Knowledge base
Turn your existing content into an always-on expert.
Build your assistant knowledge stack with source ingestion, authored pages, snippets, and exact-answer controls.
Multi-source ingestion
Build a comprehensive knowledge base by connecting the content sources your team already maintains. Receiveo ingests website URLs with configurable crawl modes — single page, full site, or sitemap-based — and supports document uploads for PDFs, help docs, and other files. Real-time source status visibility lets you monitor ingestion progress and catch issues before they affect assistant accuracy.
Website URL ingestion with crawl modes
Crawl individual pages, entire domains, or sitemap-defined sections to capture exactly the content your assistant needs.
Document upload and indexing
Upload PDFs, help articles, and internal documents that get chunked, embedded, and indexed for instant retrieval.
Source status visibility
Monitor each source's ingestion state, page count, and error details from a single dashboard view.
Semantic + keyword hybrid search
Getting accurate answers requires more than keyword matching alone. Receiveo combines semantic vector search with full-text retrieval so the assistant understands both the intent behind a question and the exact terminology used. Source-level diagnostics give your team visibility into which content is being retrieved and how well coverage maps to real customer queries.
Semantic retrieval for intent matching
Vector-based search understands the meaning behind questions, surfacing relevant content even when wording differs from the source.
Full-text retrieval for exact terms
Keyword matching ensures product names, error codes, and specific terminology return precise results every time.
Source-level diagnostics to tune coverage
See which sources contribute to answers and identify content areas that need strengthening for better retrieval accuracy.
Content freshness and control
Outdated content leads to wrong answers and eroded trust. Receiveo tracks source health and last-updated timestamps so your team always knows which content is current and which needs attention. Recrawl workflows let you refresh changed pages on demand or on a schedule, ensuring the knowledge base stays aligned with your latest documentation.
Source health and status tracking
Each source displays its current health status, making it easy to spot failures, stale content, or ingestion errors at a glance.
Last updated visibility
Timestamps show when each source was last crawled, so your team can prioritize refreshes based on content age.
Recrawl workflows for changed content
Trigger recrawls manually or configure automatic refresh schedules to keep indexed content in sync with live pages.
Knowledge options for different intents
Use the right capability for the right job, then use knowledge gaps to close coverage gaps over time.
Deep authored guidance
Use Knowledge Pages for long-form procedural and policy explainers.
Fast factual updates
Use Snippets for short operational facts that change often.
Exact high-risk wording
Use Custom Answers for deterministic responses where precision matters.
FAQ
Knowledge base FAQs
Which content sources can I add?
Use Knowledge Sources for website URLs and documents, Knowledge Pages for long-form authored content, and Snippets for concise updates. Learn more
Will it answer from outdated content?
Source status and recrawl controls help teams refresh outdated content and keep retrieval aligned to current documentation. Learn more
Can I use it for sales enablement too?
Yes. The same knowledge stack can support sales, support, and success workflows when content is scoped for each audience. Learn more
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