SaaS support
SaaS teams use Receiveo to answer product questions, troubleshoot issues, and guide users — all from their existing knowledge base. When complexity requires a human, smart escalation is seamless.
AI handles common product, billing, and how-to questions automatically, drawing every answer from your verified documentation. Your support team can focus on the complex issues that truly need human expertise, while routine inquiries are resolved instantly. The result is lower ticket volume without sacrificing quality or accuracy.
Resolve the most common questions around pricing, plans, and product usage without human intervention.
Every response is sourced from your approved help center articles and documentation to ensure accuracy.
When the AI reaches its limits, it escalates to your team with full context so nothing is lost.
Spot trends in unanswered questions and close gaps before they generate more tickets. Receiveo surfaces missing content with sample questions, occurrence counts, and AI-suggested resolutions. Stay ahead of your customers by building documentation around the questions they are actually asking.
Identify questions your knowledge base cannot answer yet and prioritize new content creation.
See which gaps appear most often so you can tackle the highest-impact content first.
Get draft answers and article recommendations generated from conversation patterns.
Track resolution rates, CSAT, and sentiment broken down by topic to understand exactly where your support excels and where it falls short. Identify which areas of your product generate the most questions and optimize your content strategy accordingly. Data-driven insights turn your support operation into a continuous improvement loop.
Monitor how many conversations are resolved by AI versus escalated to your team over time.
Understand customer satisfaction at the topic level to pinpoint product areas that need attention.
See how well your documentation covers the questions customers actually ask.
Lower support costs, faster resolution times, improved CSAT, and proactive knowledge management — all from a single platform.
Reduce operational costs with AI-powered automation.
Resolve issues quickly with intelligent routing.
Deliver better experiences that boost satisfaction scores.
Manage knowledge before gaps become problems.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Connect your help center and docs, configure your assistant, and embed the widget — most SaaS teams go live the same day. Learn more
Yes. Receiveo draws answers from your technical documentation, API docs, and knowledge base articles. Learn more
It seamlessly escalates to your team with full conversation context, contact details, and an AI-generated summary. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.