E-commerce
E-commerce teams use Receiveo to answer product questions, handle order inquiries, and resolve returns — automatically. Capture leads from browsing visitors and escalate to sales when purchase intent is high.
AI answers sizing, shipping, return policy, and product questions around the clock, drawing every response from your product catalog and support docs. Shoppers get the details they need to make a purchase decision without waiting for a human agent. The experience feels like chatting with a knowledgeable sales associate who never clocks out.
Help customers find the right fit, color, or variant with answers pulled directly from your catalog data.
Provide instant clarity on delivery timelines, costs, and return windows so shoppers buy with confidence.
Let customers check their order progress and tracking details without submitting a support ticket.
Capture contact details from high-intent conversations and detect purchase signals as they happen. Receiveo routes qualified leads to your sales team with full conversation context so they can close the deal. Turn casual browsing sessions into revenue opportunities by engaging visitors at the right moment.
Collect name, email, and preferences naturally during chat without disrupting the shopping experience.
Identify when a visitor is ready to buy based on the questions they ask and the products they explore.
Route high-value leads to your team with a conversation summary, product interests, and contact details.
Returns, complaints, and escalations are routed with full conversation context so your team can resolve issues faster. Receiveo routes each case to the right department based on the issue type, eliminating manual triage. Every escalation includes a summary, sentiment score, and customer details so agents never start from scratch.
Agents receive the entire conversation history and an AI-generated summary when they pick up a case.
Automatically direct returns, billing disputes, and product issues to the appropriate team.
Monitor how quickly escalated issues are resolved and identify bottlenecks in your support workflow.
Reduced support costs, higher conversion rates, fewer abandoned carts, and faster response times — all from a single platform.
Automate common inquiries to lower costs.
Guide shoppers to purchase with real-time help.
Intervene at checkout to reduce cart abandonment.
Instant AI responses keep customers engaged.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Yes. Connect your product catalog and support docs. The AI answers sizing, availability, pricing, and feature questions from that knowledge. Learn more
When visitors show purchase intent, Receiveo captures their contact details naturally within the conversation — no forms required. Learn more
Yes. Connect your order management docs and return policies. The AI handles common inquiries and escalates complex cases to your team. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.