Platform overview
One platform. Five intelligent layers. Zero blind spots.
Receiveo combines conversational AI, knowledge management, workflow automation, deep analytics, and enterprise governance into a single platform — purpose-built for modern support teams.
AI layer
A branded conversational assistant that mirrors your voice, adapts to context, and resolves customer questions with grounded responses. Set your assistant's name, avatar, tone, and greeting rules so every response matches your brand — not a generic AI. Multi-turn conversation continuity means customers never repeat themselves, and behavior controls keep answers aligned with your approved guidance.
Brand voice & personality
Configure name, avatar, tone guidelines, and per-workspace greetings so every interaction feels on-brand.
Conversation continuity
Full message history and context-aware follow-ups maintain natural, productive multi-turn conversations.
Behavior & context controls
Assistant settings and context entries keep responses grounded in your approved knowledge and business rules.
Knowledge layer
Knowledge ingestion and retrieval across websites and documents so answers stay aligned with your approved content. Connect your help center, upload documents, and author rich-text pages to build a centralized knowledge base. Hybrid semantic and full-text retrieval ensures the assistant can match both user intent and exact terminology, while source diagnostics help you tune coverage over time.
Multi-source ingestion
Index website URLs with single-page or deep-crawl modes, upload documents, and sync from Notion or Confluence.
Hybrid retrieval
Semantic retrieval for intent matching combined with full-text search for exact terms gives accurate, grounded answers.
Freshness controls
Source status tracking, recrawl workflows, and cooldown protections keep your indexed content current and reliable.
Workflow layer
Seamless escalation workflows that capture contact details, summarize conversations, and route handoffs to the right person on your team. When a conversation needs empathy, nuance, or authority, the AI detects it — through confidence thresholds, topic complexity, or explicit customer requests — and transitions smoothly. Your team receives everything they need to pick up without the customer repeating themselves.
Smart escalation triggers
Confidence-based detection, topic complexity analysis, and customer-initiated requests trigger handoffs at the right moment.
Contact capture
Name, email, and custom fields are collected inline during the conversation flow — no forms or interruptions required.
Full-context handoff
Every handoff includes the escalation reason, an AI-generated summary, contact details, and complete conversation history.
Insight layer
AI-powered analytics that track sentiment, resolution rates, and topic trends — with automated knowledge gap detection to keep your content current. Turn every conversation into actionable insight: see what went well, what went wrong, and which topics generate the most questions. Topic intelligence surfaces pain points and trend direction so support leaders can prioritize improvements with evidence, not guesswork.
Sentiment & satisfaction
Per-conversation sentiment scoring and satisfaction trend tracking help you detect at-risk accounts before they churn.
Resolution tracking
Resolution status, AI-generated "what went well/wrong" analysis, and escalation rate monitoring drive continuous improvement.
Knowledge gap detection
Recurring unanswered themes are grouped with sample questions and occurrence counts so you can close coverage gaps proactively.
Governance layer
Team governance with multi-workspace architecture and role-based access that keeps operations aligned as you scale. Create separate workspaces for each brand, product, or team — each with its own AI assistant, knowledge base, analytics, and settings. Role-based permissions ensure everyone sees what they need and nothing more, while organization-wide oversight keeps leadership informed.
Multi-workspace architecture
Isolated workspaces with independent assistants, knowledge bases, and analytics dashboards for each brand or team.
Role-based access
Owner, admin, and member roles with workspace-level permissions keep actions scoped to authorized teams.
Organization visibility
Cross-workspace reporting, usage tracking, and centralized billing give leadership a complete operational picture.
Why teams choose Receiveo
Stop stitching together chatbots, CMS tools, and analytics dashboards. Receiveo gives you a unified platform where AI, knowledge, workflows, and insights work together from day one.
Faster resolution
AI and human handoff in one flow reduce time-to-resolution.
Measurable insights
Turn every conversation into actionable, measurable insight.
Managed knowledge freshness
Keep answers aligned by reviewing source status and recrawl workflows.
FAQ
Platform FAQs
What makes Receiveo different from generic chatbots?
Receiveo is a unified platform that combines conversational AI, knowledge management, workflow automation, deep analytics, and enterprise governance — purpose-built for modern support teams. No stitching together chatbots, CMS, and analytics tools. Learn more
How is knowledge kept up to date?
Receiveo provides source status, freshness visibility, and recrawl controls so teams can refresh knowledge when content changes. Learn more
Can multiple teams use Receiveo?
Yes. Create separate workspaces for each brand, product, or team — each with its own AI assistant, knowledge base, and analytics. Manage everything from a single dashboard. Learn more
Launch a conversation layer your whole GTM team can use.
Unify grounded AI, web and WhatsApp coverage, human handoff, and conversation analytics without stitching together separate tools.