Platform overview
Receiveo combines conversational AI, knowledge management, workflow automation, deep analytics, and enterprise governance into a single platform — purpose-built for modern support teams.
A branded conversational assistant that mirrors your voice, adapts to context, and resolves customer questions with grounded responses. Set your assistant's name, avatar, tone, and greeting rules so every response matches your brand — not a generic AI. Multi-turn conversation continuity means customers never repeat themselves, and behavior controls keep answers aligned with your approved guidance.
Configure name, avatar, tone guidelines, and per-workspace greetings so every interaction feels on-brand.
Full message history and context-aware follow-ups maintain natural, productive multi-turn conversations.
Assistant settings and context entries keep responses grounded in your approved knowledge and business rules.
Knowledge ingestion and retrieval across websites and documents so answers stay aligned with your approved content. Connect your help center, upload documents, and author rich-text pages to build a centralized knowledge base. Hybrid semantic and full-text retrieval ensures the assistant can match both user intent and exact terminology, while source diagnostics help you tune coverage over time.
Index website URLs with single-page or deep-crawl modes, upload documents, and sync from Notion or Confluence.
Semantic retrieval for intent matching combined with full-text search for exact terms gives accurate, grounded answers.
Source status tracking, recrawl workflows, and cooldown protections keep your indexed content current and reliable.
Presence-aware routing that puts visitors in the operator queue instantly when someone's online, and falls back to a leave-a-message form when no one is. Configurable queue timeout ensures no visitor gets stuck.
When an operator is online, visitors are placed in the queue instantly. When no one is available, the assistant offers a leave-a-message form.
Configurable timeout ensures visitors are never left waiting indefinitely — if no operator picks up, they can leave a message instead.
Every escalation includes the reason, an AI-generated summary, contact details, and complete conversation history.
AI-powered analytics that track sentiment, resolution rates, and topic trends — with automated knowledge gap detection to keep your content current. Turn every conversation into actionable insight: see what went well, what went wrong, and which topics generate the most questions. Topic intelligence surfaces pain points and trend direction so support leaders can prioritize improvements with evidence, not guesswork.
Per-conversation sentiment scoring and satisfaction trend tracking help you detect at-risk accounts before they churn.
Resolution status, AI-generated "what went well/wrong" analysis, and escalation rate monitoring drive continuous improvement.
Recurring unanswered themes are grouped with sample questions and occurrence counts so you can close coverage gaps proactively.
Team governance with multi-workspace architecture and role-based access that keeps operations aligned as you scale. Create separate workspaces for each brand, product, or team — each with its own AI assistant, knowledge base, analytics, and settings. Role-based permissions ensure everyone sees what they need and nothing more, while organization-wide oversight keeps leadership informed.
Isolated workspaces with independent assistants, knowledge bases, and analytics dashboards for each brand or team.
Owner, admin, and member roles with workspace-level permissions keep actions scoped to authorized teams.
Cross-workspace reporting, usage tracking, and centralized billing give leadership a complete operational picture.
Stop stitching together chatbots, CMS tools, and analytics dashboards. Receiveo gives you a unified platform where AI, knowledge, workflows, and insights work together from day one.
AI and team collaboration in one flow reduce time-to-resolution.
Turn every conversation into actionable, measurable insight.
Keep answers aligned by reviewing source status and recrawl workflows.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Receiveo is a unified platform that combines conversational AI, knowledge management, workflow automation, deep analytics, and enterprise governance — purpose-built for modern support teams. No stitching together chatbots, CMS, and analytics tools. Learn more
Receiveo provides source status, freshness visibility, and recrawl controls so teams can refresh knowledge when content changes. Learn more
Yes. Create separate workspaces for each brand, product, or team — each with its own AI assistant, knowledge base, and analytics. Manage everything from a single dashboard. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.