Integrations

Keep external docs in sync with your AI knowledge base

Connect Confluence, monitor sync health, and keep retrieval grounded in current documentation.

Provider support today

Receiveo supports knowledge sync from Confluence through dedicated provider connections. Each integration uses standard authentication flows and surfaces connection health directly in the app. As your documentation footprint grows across tools, these integrations keep your AI knowledge base aligned with the source of truth.

Confluence connection via OAuth

Link Confluence spaces through a secure OAuth flow, then sync documentation into Receiveo for retrieval.

Provider-level status visibility in app

Each integration displays its connection status, last sync time, and health indicators so you always know if ingestion is running smoothly.

Sync operations and control

Teams can trigger sync on demand, monitor how many pages were indexed, and verify that external documentation stays aligned with the knowledge base. Sync is manual by design, giving teams full control over when content is refreshed. Connection-level labels help distinguish between multiple sources connected to the same provider.

Manual sync trigger per connection

Run sync whenever documentation changes, rather than relying on unpredictable automatic schedules that may ingest incomplete content.

Last sync timestamp and synced page counts

After each sync, view exactly when it ran and how many pages were indexed to confirm coverage is complete.

Connection-level labels for source clarity

Name each connection descriptively so teams can quickly identify which documentation source each integration represents.

Reliability and recovery

Integration connections include status tracking and retry metadata so teams can diagnose and recover from issues quickly. Whether a token expires, a provider rate-limits requests, or a network error interrupts sync, the connection state tells you exactly what happened. Token updates and re-sync are available in the same flow to minimize downtime.

Connection status: connected, retrying, error, revoked

Four clear status states communicate exactly where a connection stands, so teams know whether action is needed at a glance.

Failure counts and retry windows

When errors occur, failure counts and retry timing are recorded to help teams understand frequency and plan remediation.

Secure token update flow with re-sync

Update expired or rotated credentials directly from the integration page and immediately re-run sync to restore coverage.

Setup steps

  1. Open Integrations in the app and choose Confluence.
  2. Authenticate via the OAuth flow and select your Confluence site.
  3. Name the connection for easier source tracking.
  4. Run sync and verify page counts and connection status.
  5. Re-sync after major documentation updates.

Best use cases

  • Syncing internal runbooks from Confluence into support AI.
  • Reducing stale answers by scheduling regular re-sync workflows.

Common pitfalls

  • Expired provider tokens left unchanged after rotation.
  • Assuming sync is automatic without checking last sync times.
  • Ignoring status warnings instead of re-running sync after fixes.

Operationally safe sync workflows

Use connection health signals to keep ingestion stable and predictable as your documentation footprint grows.

Repeatable refresh

Run sync on demand when docs change and verify completion with timestamps and page counts.

Credential recovery

Update provider tokens directly and retry without rebuilding the whole setup.

Coverage visibility

Track synced page counts and status trends to catch gaps early.

FAQ

Integration FAQs

Which integrations are GA right now?

Confluence source sync is currently available as the primary integration, with more coming soon. Learn more

Can I re-sync after updating docs externally?

Yes. You can trigger sync per connection to refresh indexed content and keep answers aligned with your latest documentation. Learn more

How do we recover from authentication or token errors?

Update the provider token from the Integrations page and re-run sync. Connection status and error data help troubleshoot quickly. Learn more

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