Customer success
Customer success teams use Receiveo to guide new users through onboarding, answer product questions, and detect at-risk accounts — with AI-powered sentiment analysis and proactive gap detection.
AI guides new users through setup, features, and best practices by drawing from your onboarding docs and product guides. Every user receives the same high-quality, accurate guidance regardless of when they sign up or how many people onboard simultaneously. The result is higher activation rates and fewer support tickets during the critical first days.
Walk new users step-by-step through account setup, integrations, and initial configuration.
Help users explore and adopt key features at the right moment in their onboarding journey.
Share proven workflows and tips drawn from your documentation so users get value faster.
Sentiment analysis flags negative trends before they become churn by tracking satisfaction across every conversation. Receiveo identifies accounts whose sentiment is declining so your team can intervene with proactive outreach. Catch dissatisfaction early, when a single conversation can still turn things around.
Monitor how each account feels over time based on the tone and content of their conversations.
Get alerted when an account's sentiment drops below a threshold so you can act before it is too late.
Automatically notify your CSMs when at-risk signals appear so they can schedule a check-in.
Identify the questions your product docs do not answer yet and close content gaps before they generate more support load. Receiveo surfaces unanswered topics with sample questions, frequency data, and AI-suggested resolutions. A proactive content strategy means customers find answers on their own, reducing friction and improving satisfaction.
See exactly which questions your knowledge base cannot resolve and how often they appear.
Receive AI-drafted answers and article recommendations based on real customer conversations.
Track which gaps have been addressed and measure the impact on deflection rates over time.
Improved activation rates, lower churn, consistent guidance, and proactive support — all from a single platform.
Guide new users through onboarding successfully.
Retain customers with proactive engagement.
Deliver uniform messaging across all touchpoints.
Anticipate needs before they become issues.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Yes. Connect your onboarding docs and product guides. The AI provides step-by-step guidance and answers questions during the setup process. Learn more
Receiveo tracks sentiment across all conversations per contact. Negative sentiment trends trigger alerts so your team can intervene before churn. Learn more
Use topic analytics and conversation tracking to understand where users get stuck in onboarding and which areas need better documentation. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.