Contacts
Receiveo contact records combine identity fields, history, and summary metrics so teams can act faster with less repetition.
Every contact in Receiveo carries a linked history of their support conversations, giving agents immediate context before they respond. Profiles store identity fields like name, email, and external IDs alongside a chronological timeline of interactions. This means returning visitors never have to repeat themselves, and agents can pick up exactly where the last conversation left off.
Store core identity information on every contact so records are easy to find and map to your internal customer database.
Every conversation a contact has is automatically linked to their profile, building a complete support history over time.
A single profile view shows the contact's details, conversation timeline, and outcome summaries in one place for fast reference.
Contacts are scoped to the workspace that created them, ensuring data stays isolated between brands, products, or teams. Custom fields let you store business-specific metadata directly on the contact record without relying on external tools. External ID support makes it straightforward to align Receiveo contacts with records in your CRM or internal systems.
Each workspace maintains its own contact directory, so contacts belonging to one brand are never visible to another.
Add arbitrary key-value metadata to contacts for tracking plan tiers, account managers, regions, or any business-specific context.
Store your own customer identifiers on Receiveo contacts to keep records synchronized with your CRM or billing system.
Contact detail views surface aggregate metrics from all linked conversations, giving teams a quick read on relationship health. Instead of reviewing every transcript individually, agents can see conversation counts, average sentiment, and satisfaction scores at a glance. This helps prioritize follow-ups and identify contacts who may need extra attention.
See how many total conversations a contact has had and how many have been analyzed for sentiment and resolution.
An aggregate sentiment score across all conversations highlights overall customer satisfaction trends for each contact.
When satisfaction ratings are collected, the average is displayed on the contact profile for quick quality assessment.
Instead of splitting context across tools, teams can track support relationships directly from contact and conversation views.
Store identity and business metadata in one contact model.
Use aggregate conversation outcomes to identify follow-up needs.
Use external IDs to align records with your internal systems.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Yes. Contact records include linked conversation history so agents can review context before responding. Learn more
Yes. Contacts support custom fields for business-specific context. Learn more
Yes. External IDs are supported for mapping to records in your internal systems. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.