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Free Zendesk alternative
The free Zendesk alternative for small teams
Zendesk costs $55–$169/agent/month. Receiveo is free — 10 seats, unlimited conversations, live chat, shared inbox, AI, and WhatsApp included. No credit card, no per-agent pricing.
- Free forever
- Up to 10 seats
- Live in 5 minutes
Real Zendesk users, real frustrations
These aren't our words. They're from small business owners who've been there.
"I run a small business with only a few tickets a day and was stunned to receive an unexpected $2,000 bill."
"We realized we had been paying for advanced tools that we hadn't been using. Our annual subscription cost over $3,000, whereas what we actually needed was priced at around $900 per year."
"Zendesk has powerful features but the platform is overly complex and basic setup takes far more time than it should."
"Adding agents and advanced features increases costs quickly, which can be hard for startups or smaller teams."
Receiveo vs Zendesk
Zendesk is a great product for large enterprises. But if you're a small team, here's what the switch looks like.
| Receiveo | Zendesk | |
|---|---|---|
| Price | Free | $55/agent/month |
| Seats on free plan | 10 | 0 (no free plan) |
| Setup time | 5 minutes | Days to weeks |
| AI included | Yes, built in | Paid add-on |
| Yes, built in | Paid add-on | |
| Complexity | Simple — built for small teams | Enterprise — built for large orgs |
Sound familiar?
These are real frustrations from real Zendesk users. If you've felt the same, you're not alone.
Overpriced for what you need
Zendesk charges $55/agent/month for features most small teams never touch. Receiveo gives you live chat, inbox, contacts, and AI for free.
Overcomplicated from day one
Zendesk is built for enterprises with dedicated admins. If you just need to talk to your customers, you shouldn't need a week of setup.
Surprise bills that keep growing
Add an agent? Extra. Need WhatsApp? Extra. Want AI? Extra. With Receiveo, everything is included — no per-agent pricing, no hidden costs.
Features you're paying for but never using
Enterprise routing, custom SLAs, sandbox environments — powerful tools, but wasted money if you have a 5-person support team.
What you get with Receiveo — for free
Everything a small team needs to support customers, without paying enterprise prices. No add-ons, no per-agent fees.
Live chat widget
Add a chat widget to your site in minutes. Customers get instant answers, your team gets a real-time inbox.
Shared team inbox
Every conversation in one place. Assign, transfer, and collaborate — no messages slip through the cracks.
Contact management
Customer profiles with conversation history, tags, notes, and custom fields. Know who you're talking to.
Knowledge base
Write help articles and connect your docs. Customers find answers before they even ask.
AI-powered responses
Built-in AI grounded in your knowledge base. Handles common questions so your team focuses on what matters.
WhatsApp integration
Connect your WhatsApp Business number. Same inbox, same team, no add-on fees.
See it in action
A clean inbox your team will actually enjoy using.
How to switch
Switch from Zendesk in 5 minutes
No migration, no data export, no downtime. Run both in parallel and switch when you're ready.
Add the chat widget
Paste one line of code on your website. Or use our WordPress, Next.js, or Google Tag Manager integration.
You're live — run both in parallel
No migration needed. Keep Zendesk running while you try Receiveo. Switch when you're ready.
Pricing
Free live chat for your whole team.
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
Free
Most popularFor teams who want live chat on their site. Your first shared inbox.
$0
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
- 10 seats included
- 10 AI monthly active contacts
- Web chat and WhatsApp channels
- Shared team inbox
- Smart escalation
- Contacts, companies, notes, tags, and identities
Starter
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
$49 per month
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
- 200 active contacts / month
- Unlimited AI conversations
- 250 pages and documents
- Website crawl and knowledge sync
- Basic live dashboard
Growth
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
$149 per month
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
- 750 active contacts / month
- 10 seats, 3 workspaces
- 1,000 pages and documents
- Sentiment, resolution, and CSAT reporting
- Knowledge gaps and custom answers
- Confluence integration
Business
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
$349 per month
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
- 2,000 active contacts / month
- 25 seats, 10 workspaces
- Unlimited pages and documents
- Priority support
- Volume pricing
FAQ
Switching from Zendesk? Common questions.
Can I run Receiveo and Zendesk at the same time?
Yes. Most teams add Receiveo alongside Zendesk and switch over gradually. There's no conflict — both can run on your site simultaneously.
Do I lose my Zendesk data?
No. Receiveo is a fresh start — your Zendesk data stays in Zendesk. New conversations flow into Receiveo from day one. You can keep your Zendesk account as a read-only archive for as long as you need.
Is Receiveo really free?
Yes. The free plan includes unlimited conversations, up to 10 team members, live chat, contacts, knowledge base, WhatsApp, and AI. No credit card required, no time limit.
What if I need more than 10 seats?
Paid plans start at $49/month and include more seats, contacts, and AI capacity. But for most small teams, 10 seats is plenty.
Does Receiveo have ticketing like Zendesk?
Receiveo uses a conversation-based model instead of tickets. Every customer interaction is a conversation in your shared inbox — simpler to manage, faster to respond.
What channels does Receiveo support?
Live chat and WhatsApp, both included for free. Both channels feed into the same shared inbox.
Stop paying $55/agent. Start for free.
Free forever. 10 seats. Unlimited conversations. Live chat, inbox, AI, and WhatsApp included.