Detect and inspect
Review topic, occurrence trends, and sample questions. Open linked conversations for root-cause analysis.
Knowledge Gaps
Catch answer blind spots before they scale.
Receiveo monitors every conversation for recurring unanswered themes, groups them into actionable gaps, and gives you fast paths to fix them — all without manually reviewing transcripts.
- Automatic detection
- Fix from any conversation
- Verify with Replay
Gap detected
Facebook login support Open
12 occurrences Last seen 2h ago 3 conversations
Sample questions
"Do you support Facebook login?"
"I can't find the Facebook sign-in option"
"How do I connect my Facebook account?"
Automatic detection
Gaps surface themselves
Receiveo detects gaps from three signals: recurring unanswered themes across conversations, low-quality retrieval events in real time, and thumbs-down feedback from end users. No manual transcript review needed.
Choose a fix
Custom Answer
Exact question-answer pair
Knowledge Snippet
Free-text for RAG retrieval
URL Source
Crawl and index a page
Teach from conversations
See a gap? Teach the AI right there.
Click any AI message in the conversation view to add knowledge. Choose custom answer, snippet, or URL source — the AI learns immediately and the gap is tracked automatically. No context switching.
| Need | Best option |
|---|---|
| Exact policy wording | Custom Answer |
| Short operational guidance | Snippet |
| Long-form explainers | Knowledge Page |
| External docs | Knowledge Source |
Resolution options
The right fix for each situation
Different gaps need different remediation strategies. Use the decision matrix below to choose between custom answers, snippets, knowledge pages, and external sources.
Lifecycle
From blind spot to resolution in three steps
A repeatable workflow that keeps your knowledge base current and your AI accurate.
Prioritize and choose fix path
Mark as in progress. Choose snippet, custom answer, knowledge page, or URL source as the remediation strategy.
Resolve or dismiss
Mark resolved when coverage exists. Dismiss only when a topic is intentionally out of scope. Add notes for audits.
Pricing
Free live chat for your whole team.
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
Free
For teams who want live chat on their site. Your first shared inbox.
$0
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
- 10 seats included
- 10 AI monthly active contacts
- Web chat and WhatsApp channels
- Shared team inbox
- Smart escalation
- Contacts, companies, notes, tags, and identities
Starter
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
$49 per month
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
- 200 active contacts / month
- Unlimited AI conversations
- 250 pages and documents
- Website crawl and knowledge sync
- Basic live dashboard
Growth
Most popularFor teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
$149 per month
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
- 750 active contacts / month
- 10 seats, 3 workspaces
- 1,000 pages and documents
- Sentiment, resolution, and CSAT reporting
- Knowledge gaps and custom answers
- Confluence integration
Business
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
$349 per month
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
- 2,000 active contacts / month
- 25 seats, 10 workspaces
- Unlimited pages and documents
- Priority support
- Volume pricing
FAQ
Knowledge Gap FAQs
How are knowledge gaps identified?
Gaps are detected automatically from recurring unresolved themes in conversations and from low-quality retrieval events. They are also created instantly when users give thumbs-down feedback on AI responses. Learn more
What is the fastest way to resolve a gap?
Click any AI message in a conversation and add a fix directly — custom answer, snippet, or URL source. The gap is created and resolved in one action. Learn more
When should I dismiss instead of resolve?
Dismiss when a topic is out of scope, duplicate, or intentionally unsupported. Resolve when customers should get a supported answer. Learn more
Can I verify that my fix actually improved things?
Yes. Use Conversation Replay to re-run the conversations that exposed the gap through your current AI pipeline and compare the results side by side. Learn more
Stop guessing where your AI falls short
Knowledge gaps surface automatically. You just fix them.