Analytics
Automatically analyze sentiment, track resolution rates, and measure satisfaction — with AI-generated insights that show you exactly what's working and what needs attention.
Understanding how customers feel during conversations is critical to preventing churn and improving satisfaction. Receiveo automatically scores sentiment on every conversation, tracking trends over time so your team can spot shifts early. At-risk accounts are flagged before issues escalate, giving your support and success teams the opportunity to intervene proactively.
Each conversation receives an automated sentiment score, giving your team a clear signal of customer satisfaction at a glance.
Monitor how sentiment evolves over days, weeks, and months to measure the impact of support improvements and content changes.
Accounts with declining sentiment patterns are automatically flagged, enabling your team to reach out before customers disengage.
Knowing whether conversations are actually getting resolved is essential for measuring support effectiveness. Receiveo tracks resolution status across every interaction and uses AI-generated insights to surface what went well and what went wrong. Escalation rate monitoring helps you identify systemic issues and optimize the balance between AI and human support.
See at a glance which conversations were resolved, escalated, or left unresolved, with filters to drill into each category.
AI-generated summaries highlight the factors that led to successful resolutions and the gaps that caused failures.
Track how often conversations require human intervention, and identify the topics and scenarios driving escalation volume.
Your customers are telling you what they need through every conversation they start. Receiveo automatically categorizes conversations by topic, clustering related questions to reveal what customers are asking about most. Trend detection surfaces emerging issues before they become widespread, and knowledge gap identification shows exactly where your content needs to grow.
Conversations are tagged and grouped by topic automatically, giving your team a structured view of customer needs without manual labeling.
Spot rising topics and seasonal patterns early so your team can prepare content and resources before demand peaks.
When customers ask questions your knowledge base cannot answer, those gaps are surfaced with actionable suggestions for new content.
Receiveo doesn't just collect data — it turns conversations into actionable insights. See what went well, what went wrong, and where your knowledge base needs improvement.
See what went well and what needs improvement in conversations.
Detect knowledge gaps with actionable suggestions.
Score confidence across all conversations automatically.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
Yes. Resolution status and AI-generated "what went wrong" insights highlight exactly where conversations break down and what content is missing. Learn more
Insights are derived from AI analysis of sentiment, resolution outcomes, and topic tags across all your conversations. Learn more
Use dashboard insights to guide weekly support and knowledge operations reviews, then align action plans with your internal reporting stack. Learn more
Use Conversation Replay to re-run past conversations through your current AI pipeline and compare results side by side with the originals. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.