Analytics
Understand your customers at the conversation level.
Automatically analyze sentiment, track resolution rates, and measure satisfaction — with AI-generated insights that show you exactly what's working and what needs attention.
Sentiment analysis & scoring
Understanding how customers feel during conversations is critical to preventing churn and improving satisfaction. Receiveo automatically scores sentiment on every conversation, tracking trends over time so your team can spot shifts early. At-risk accounts are flagged before issues escalate, giving your support and success teams the opportunity to intervene proactively.
Per-conversation sentiment scoring
Each conversation receives an automated sentiment score, giving your team a clear signal of customer satisfaction at a glance.
Satisfaction trend tracking
Monitor how sentiment evolves over days, weeks, and months to measure the impact of support improvements and content changes.
At-risk account detection
Accounts with declining sentiment patterns are automatically flagged, enabling your team to reach out before customers disengage.
Resolution tracking
Knowing whether conversations are actually getting resolved is essential for measuring support effectiveness. Receiveo tracks resolution status across every interaction and uses AI-generated insights to surface what went well and what went wrong. Escalation rate monitoring helps you identify systemic issues and optimize the balance between AI and human support.
Resolution status tracking
See at a glance which conversations were resolved, escalated, or left unresolved, with filters to drill into each category.
What went well / wrong analysis
AI-generated summaries highlight the factors that led to successful resolutions and the gaps that caused failures.
Escalation rate monitoring
Track how often conversations require human intervention, and identify the topics and scenarios driving escalation volume.
Topic intelligence & trend detection
Your customers are telling you what they need through every conversation they start. Receiveo automatically categorizes conversations by topic, clustering related questions to reveal what customers are asking about most. Trend detection surfaces emerging issues before they become widespread, and knowledge gap identification shows exactly where your content needs to grow.
Automatic topic categorization
Conversations are tagged and grouped by topic automatically, giving your team a structured view of customer needs without manual labeling.
Trend detection over time
Spot rising topics and seasonal patterns early so your team can prepare content and resources before demand peaks.
Knowledge gap identification
When customers ask questions your knowledge base cannot answer, those gaps are surfaced with actionable suggestions for new content.
From data to decisions
Receiveo doesn't just collect data — it turns conversations into actionable insights. See what went well, what went wrong, and where your knowledge base needs improvement.
Performance analysis
See what went well and what needs improvement in conversations.
Gap detection
Detect knowledge gaps with actionable suggestions.
Confidence scoring
Score confidence across all conversations automatically.
FAQ
Analytics FAQs
Can I see why conversations fail?
Yes. Resolution status and AI-generated "what went wrong" insights highlight exactly where conversations break down and what content is missing. Learn more
How are insights generated?
Insights are derived from AI analysis of sentiment, resolution outcomes, and topic tags across all your conversations. Learn more
Can I export analytics to other tools?
Use dashboard insights to guide weekly support and knowledge operations reviews, then align action plans with your internal reporting stack. Learn more
Launch a conversation layer your whole GTM team can use.
Unify grounded AI, web and WhatsApp coverage, human handoff, and conversation analytics without stitching together separate tools.