Teams & workspaces
One organization. Multiple brands. Complete control.
Create separate workspaces for each brand, product, or team — each with its own AI assistant, knowledge base, and analytics. Manage everything from a single dashboard.
Multi-workspace architecture
Create separate workspaces for each brand, product, or team and give each one its own AI assistant, knowledge base, analytics, and settings. Workspaces are fully isolated so changes in one never affect another. This architecture lets agencies manage multiple clients and enterprises run distinct support lines from a single organization.
Per-workspace AI assistant configuration
Each workspace gets its own assistant with independent tone, behavior rules, and knowledge sources tailored to the audience it serves.
Isolated knowledge bases per workspace
Knowledge articles, synced docs, and crawled pages are scoped to the workspace, keeping answers accurate and context-specific.
Independent analytics dashboards
Every workspace tracks its own conversation volume, resolution rates, and sentiment trends without cross-workspace noise.
Role-based access control
Invite teammates to workspaces and assign roles that determine what they can see and do. Owners control billing and workspace settings, admins manage day-to-day configuration, and members handle support operations. This keeps governance tight without slowing down the people who need to act.
Owner, admin, and member roles
Three distinct roles provide clear boundaries between strategic control, operational management, and frontline support work.
Workspace-level permissions
Permissions are enforced per workspace, so a user with access to one brand cannot view or modify another.
Team invitation management
Invite new teammates via email, assign their role on arrival, and revoke access instantly when someone leaves the team.
Organization-wide visibility
Leadership needs a complete picture without diving into every workspace. Organization-level views surface usage, billing, and workspace health so decision-makers stay informed. Individual teams retain full autonomy to configure and operate their own workspaces day-to-day.
Cross-workspace reporting
See aggregate performance data across all workspaces to identify trends, compare brands, and allocate resources effectively.
Usage tracking per workspace
Monitor conversation volume and feature usage per workspace to understand adoption and plan capacity.
Centralized billing and management
Manage subscriptions, invoices, and plan limits from a single organization dashboard without switching contexts.
Built for scale
Workspace-level isolation ensures data stays separate between brands and teams. Invite teammates, track usage per workspace, and manage everything from a single organization dashboard.
Data isolation
Workspace-level isolation keeps data separate between brands.
Team management
Invite teammates and manage roles effortlessly.
Usage tracking
Monitor usage metrics per workspace.
FAQ
Teams & workspaces FAQs
Can agencies manage multiple clients?
Yes. Create separate workspaces for each client with isolated data, independent assistants, and per-client analytics. Manage everything from a single organization. Learn more
Do different teams get separate analytics?
Yes. Each workspace gets its own analytics dashboard with sentiment, resolution, and topic data — independent from other workspaces. Learn more
How do we manage users?
Invite teammates to specific workspaces with role-based permissions. Manage access across your entire organization from one dashboard. Learn more
Launch a conversation layer your whole GTM team can use.
Unify grounded AI, web and WhatsApp coverage, human handoff, and conversation analytics without stitching together separate tools.