AI Assistant
An AI assistant that represents your brand, not ours.
Configure your assistant's personality, appearance, and behavior. Every response matches your tone, follows your rules, and draws from your verified knowledge base.
Brand voice & personality
Your AI assistant should sound like your team, not like a generic chatbot. Receiveo lets you define the assistant's name, avatar, color scheme, and tone guidelines so every response reflects your brand identity. Configure per-workspace greeting messages and personality traits to ensure consistent, on-brand conversations across every customer touchpoint.
Custom name, avatar & color scheme
Give your assistant a distinct identity with a branded name, profile image, and colors that match your design system.
Personality traits & tone guidelines
Define how your assistant communicates — from formal and professional to friendly and conversational — with fine-grained tone controls.
Per-workspace greeting messages
Set unique welcome messages for each workspace so customers always receive a contextually relevant first impression.
Conversation continuity
Nothing frustrates customers more than having to repeat themselves. Receiveo maintains full message history and session context across interactions, so multi-turn conversations feel natural and productive. Context-aware follow-ups ensure the assistant picks up exactly where the last message left off.
Full message history
Every message in a conversation is preserved and accessible, giving the assistant complete context for accurate responses.
Context-aware follow-ups
The assistant references prior messages to deliver relevant follow-ups without asking customers to re-explain their issue.
Seamless session persistence
Conversations persist across sessions and page reloads, so returning visitors continue right where they left off.
Grounded responses
Every answer your assistant provides is generated from your configured knowledge base and behavior settings, not from unchecked general knowledge. This keeps responses aligned with your approved guidance and reduces the risk of inaccurate or off-brand replies. When the assistant encounters a question it cannot answer confidently, it follows clear escalation paths to connect the customer with a human.
Knowledge-grounded responses
Answers are sourced exclusively from your verified knowledge base, ensuring accuracy and consistency across all interactions.
Clear escalation paths when needed
When confidence is low or a topic falls outside configured knowledge, the assistant seamlessly routes the conversation to a human agent.
Alignment with assistant behavior settings
Response style, boundaries, and fallback behaviors are governed by your assistant configuration, keeping every reply on-policy.
Built for trust and clarity
Every response is grounded in your configured knowledge and assistant behavior settings, with clear escalation when a human is needed.
Aligned responses
Answers stay aligned to your approved knowledge content.
Transparent escalation
Seamless escalation for scenarios that need a teammate.
Continuous improvement
Analytics and knowledge gaps help teams improve coverage over time.
FAQ
AI assistant FAQs
Can I customize the assistant's tone?
Yes. Set personality traits, greetings, and visual branding per workspace. Each workspace can have a completely different assistant persona. Learn more
Does it capture leads during conversations?
Yes. Lead capture is built in, with configurable prompts that collect name, email, and custom fields at the right moment. Learn more
How does it stay accurate?
Responses are grounded in your configured knowledge base and assistant settings, with handoff paths for scenarios that need a human. Learn more
Launch a conversation layer your whole GTM team can use.
Unify grounded AI, web and WhatsApp coverage, human handoff, and conversation analytics without stitching together separate tools.