Topic intelligence
Use topic-level analytics to prioritize support improvements and content updates with clear operational signals.
Receiveo analyzes every conversation and surfaces topic-level outcomes so teams understand what customers are repeatedly asking about. Volume, resolution, and sentiment data are broken down per topic, giving support leaders a clear picture of where the assistant performs well and where it falls short. This turns raw conversation logs into structured operational signals that drive knowledge decisions.
See which subjects generate the most customer inquiries so you can allocate content resources where they matter most.
Understand how effectively the assistant resolves each topic, highlighting areas that need stronger knowledge coverage.
Track whether topic volume is rising, falling, or stable across configurable time periods to spot emerging issues early.
The dashboard highlights topics that combine high conversation volume with weak resolution or poor sentiment outcomes, making it easy to spot customer frustration patterns. Pain scoring gives each topic a composite rank so teams know exactly which areas deserve immediate attention. Instead of reacting to individual complaints, support leaders can proactively address systemic gaps.
Composite scoring blends resolution rates, sentiment, and volume into a single priority metric for each topic.
Automatically surfaces the most critical topics so teams can triage without manually reviewing every conversation.
Provides a ranked view that support managers can use directly in weekly planning and content improvement cycles.
Topic intelligence helps teams decide exactly where to expand pages, snippets, or custom answers to improve future AI performance. By linking pain topics directly to knowledge gaps, teams can create targeted content that addresses the root cause of poor outcomes. After publishing updates, the same topic metrics show whether the changes actually reduced pain and improved resolution.
Link underperforming topics directly to open knowledge gaps so remediation efforts are always grounded in real data.
Focus authoring time on the topics that will deliver the biggest improvement to overall assistant quality.
Monitor topic metrics after content changes to validate that new knowledge is actually improving outcomes.
Topic intelligence connects volume, resolution, and trend movement so teams can focus on the issues that matter most.
Spot which topics deserve immediate content and process changes.
Monitor topic movement over time to validate improvement efforts.
Tie topic pain to knowledge updates and measure change after release.
Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
It shows top topics, pain topics, and trend direction so support teams can focus on the highest-impact customer issues. Learn more
Use pain topics to prioritize new knowledge content and close recurring gaps through snippets, pages, or custom answers. Learn more
Yes. Topic views are tied to conversation-level outcomes like resolution and sentiment metrics. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.