Receiveo vs Intercom Fin
Intercom Fin bills $0.99 for every AI-resolved conversation on top of seat pricing. Receiveo charges once per contact per month, so repeat conversations do not create a second AI bill.
A different way to think about support
Katrina is a customer. This month, she opened 8 separate conversations across WhatsApp and web chat. Here's what that looks like on each platform.
On Intercom Fin
8 conversations, 8 billable resolutions. Each one adds to the bill.
On Receiveo
One timeline. Every channel. Every touchpoint. Katrina is a relationship, not a cost center.
Two different philosophies
The clearest difference is what gets metered. Intercom monetizes each AI resolution. Receiveo monetizes the customer relationship for the month.
Intercom Fin's approach
Receiveo's approach
Pricing mechanics and operating tradeoffs at a glance.
| Intercom Fin | Receiveo | |
|---|---|---|
| Pricing model | $0.99 per Fin resolution + seat plan | Per monthly active contact |
| Base platform pricing | $29–$132 per seat/month | $49–$349/month with bundled seats |
| What increases cost | Seat count and AI resolutions | Active contacts |
| 500 contacts x 3 conversations | ~$1,485 in Fin fees before seats | $149 on Growth for up to 750 MACs |
| Billing unit | Per AI-resolved conversation | Per contact, regardless of conversation count |
| Per-seat fees | Yes | Bundled into every self-serve plan |
| Current Receiveo channels | Intercom supports a broader channel set | Web chat and WhatsApp live today |
| Cost predictability | Lower when customers start more resolved conversations | Tied to customer count, not conversation count |
The math
Illustrative platform-pricing example: 500 active contacts, 3 AI-resolved conversations each in one month.
Intercom Fin
500 contacts x 3 conversations x $0.99/resolution
Plus per-seat subscription fees
Receiveo Growth
750 MACs included. 10 seats bundled.
No per-resolution fees. No per-seat fees. WhatsApp and Meta messaging fees billed separately.
In this scenario, Intercom's Fin fees alone land at roughly 10x the Receiveo Growth plan before you add Intercom seat pricing.
Built for every channel
Katrina starts on WhatsApp, comes back on web chat, and asks follow-up questions after purchase. On Receiveo, that activity stays attached to one contact timeline instead of becoming a series of separately billed AI resolutions.
Web Chat
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Pricing
Unlimited conversations. 10 seats. No credit card needed. Upgrade when you're ready — paid plans from $49/mo. Learn more about the free plan →
For teams who want live chat on their site. Your first shared inbox.
Key features included:
Unlimited live chat
Answer your customers directly, no conversation limits.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
AI-Assisted support
AI answers from your knowledge base, grounded in your docs.
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
Advanced analytics
Sentiment, resolution tracking, and knowledge gap insights.
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
Priority operations
High-volume support with dedicated onboarding and priority support.
FAQ
A monthly active contact is any person who has at least one conversation with your team during a billing month. The same person counts once regardless of how many times they reach out or which channel they use. Learn more
Intercom charges $0.99 per AI resolution on top of their per-seat subscription. Each separate conversation that Fin resolves without human escalation counts as one resolution. A customer who opens multiple conversations in a month generates multiple billable resolutions.
Receiveo supports web chat and WhatsApp today. Email, Instagram, and Messenger are on the roadmap. Intercom supports a broader channel set today, while Receiveo is optimized around one customer record and contact-based pricing. Learn more
Yes. Receiveo is designed to be your primary AI support layer. You can start with one channel and expand over time. Our team can help you plan a migration that minimizes disruption.
Conversations are escalated to your human team automatically based on rules you define. The AI handles the bulk of interactions so your team only steps in when it truly matters. Learn more
Unlimited conversations. 10 seats. Live chat, shared inbox, contacts, knowledge base, and AI — all included. Free forever, no credit card.