Answered from docs
Shipping & Returns
Sarah Watts
Lead
Escalated to human
Routed to Paulo
John Flamming
Contact
Answered from docs
Shipping & Returns
Sarah Watts
Lead
Escalated to human
Routed to Paulo
John Flamming
Contact
“We went from zero metrics on our WhatsApp support to full conversation intelligence in one afternoon. We can finally see what our customers are asking and how we're responding.”
Gabriel Hildebrandt
Founder, Signater
WhatsApp. Instagram. Email. Live chat. All in one place — with full context on every conversation.
Teach your AI your shipping policy, return process, and pricing. It handles those conversations forever — not with canned replies, but with real answers grounded in your knowledge base.
Where's my order?
Your order #4829 shipped yesterday! Tracking: arriving Friday.
When is my order arriving?
Order #7301 is out for delivery today. You'll get a notification when it arrives!
Will my order ship today?
Yes! Order #2156 is being packed right now. You'll receive tracking by end of day.
I need my tracking number
Here's your tracking for order #9044: DHL Express, arriving Wednesday.
Your AI handles the routine. When it can't help, it escalates to your team with full conversation context. Clear assignments, no duplicates, no gaps.
Where's my order? — Resolved with tracking info
Return policy question — Resolved from knowledge base
Billing discrepancy — Needs human review
Tracking number request — Resolved with DHL link
AI escalated Olivia's conversation
Reason: billing discrepancy requires account review. Full context attached.
Your AI answers customers at 2am, on weekends, during lunch. It captures leads, resolves questions, and escalates what it can't handle — all before you wake up.
Sarah Watts messaged via live chat
"Do you offer custom plans for larger teams?"
AI resolved — answered from Pricing page, captured lead
John Flamming messaged via WhatsApp
"My delivery was damaged, I need a replacement"
AI escalated — damage claim needs human review. Queued for Paulo.
Marco Kim messaged via live chat
"What integrations do you support?"
AI resolved — answered from Integrations page
You woke up to 2 resolved, 1 lead captured, and 1 queued for review
Tell your AI how you want things done — and it follows your instructions in every conversation. Train it like an employee. It never forgets.
"Always offer a 10% discount before processing a refund. If the customer insists, process the refund within 30 days of purchase."
"Be friendly and casual. Use the customer's first name. Never say 'unfortunately' — always frame things positively."
"If someone asks to cancel their subscription, ask why first, then escalate to the retention team immediately."
Pricing
All paid plans include a 14-day free trial. No credit card required.
For small teams launching AI support across web chat and WhatsApp with a shared inbox and grounded answers.
All the Free features, plus:
For teams running support across web chat and WhatsApp with analytics, AI insight, and knowledge operations.
All the Starter features, plus:
For larger teams that need higher volume, broader workspace coverage, and deeper support operations tooling.
All the Growth features, plus:
For teams who want live chat on their site. Your first shared inbox.
FAQ
The AI only answers from your knowledge base — your docs, your policies, your FAQs. It doesn't make things up. And you control its behavior with guidance cards: plain-English instructions like "always offer a discount before a refund." If it doesn't know something, it asks for clarification or escalates to your team.
The AI responds naturally, in your customer's language, with context from the conversation. It's not a script or a decision tree. And when a conversation needs a human, the handoff is seamless — your customer never notices the switch.
Under 5 minutes. Sign up, paste one line of code on your site (or use WordPress/GTM), add your docs to the knowledge base, and the AI starts answering. No developers needed.
It escalates to your team with full conversation context. Your customer never has to repeat themselves. You choose when the AI should escalate — billing issues, cancellations, anything sensitive.
All data is encrypted in transit and at rest. We don't sell your data, we don't show ads, and conversations stay between you and your customers. Your knowledge base is private to your workspace.
No contracts, no lock-in. Start for free, cancel anytime. Paid plans come with a 14-day trial — if it's not right for you, you don't pay.
Set up in 5 minutes. Start with your whole team.
